Privacy policy
Last updated: October 4, 2026
Who we are
CalaSign provides intelligent forms and electronic signature to businesses (banks, insurers and others). When you fill in a CalaSign form, you do so at the request of one of those companies: it decides which data is requested and why, and CalaSign processes it on its behalf to build the document and collect the signature.
What data we process
- The data you enter in the form (for example name, ID number, address, phone, email and any other fields the company requests).
- The generated document and the signature evidence: date and time, IP address, browser and any identity verification steps the company has configured.
- Minimal technical logs for the security of the service.
What we use it for
- Generating the document and managing its electronic signature.
- Sending you the emails for that transaction: invitation to sign, reminders, confirmation and notices.
- Delivering the signed document to the company that requested it.
- Protecting the service against abuse and fraud.
We do not use your data for advertising, we do not send you marketing email, and we do not sell or hand over data to third parties for their own purposes.
Who it is shared with
- The company that requested the form.
- The providers that make the service possible, only as needed: OneSpan (electronic signature), Amazon Web Services (infrastructure and email delivery), Cloudflare (network and security) and, if the company configured it, the identity verification provider.
Emails are sent from [email protected] and are transactional only. If an address bounces or marks an email as spam, it is automatically excluded from any further sending. To stop notices about a transaction, write to [email protected].
How long we keep it
As long as the transaction requires and as set by the requesting company, according to its document retention obligations.
Your rights
You can request access to, correction or deletion of your data. Since we process it on behalf of the company that requested the form, the fastest way is to contact that company; if you write to [email protected], we will forward your request and help you resolve it.
Security
All traffic is encrypted (HTTPS/TLS) and access to data is restricted to what is needed to operate the service.